Job Description

Job Description

Job Description

Wallwork Truck Center in Bismarck is currently looking for a highly motivated Body Shop Manager. Please apply online or call Brian Meier at (701) 476-7086.

We are seeking an experienced and motivated Truck Body Shop Manager to lead our team in delivering top-tier service and exceptional craftsmanship. This leadership role is ideal for someone passionate about team development, continuous improvement, and customer service excellence. The role has an earning potential of over $100k, with a base salary of $85k-$90k plus bonus opportunities. Our shop is also air-conditioned to support a comfortable working environment!

As the Body Shop Manager, you will oversee daily operations, mentor technicians, and foster a collaborative environment that encourages skill growth and high morale. You will also serve as a key contributor to customers, ensuring every repair meets our quality standards and exceeds expectations.

The ideal candidate has strong technical knowledge, proven leadership skills, and a commitment to building a positive culture focused on quality, safety, and satisfaction.

JOB SUMMARY

The role of the Body Shop Manager is to be responsible for the day to day operation of the branch’s Body Shop in compliance with established policies and procedures. The Truck Body Manager: plans, directs and controls the activities of the Body Shop to ensure that overall growth and profit objectives are met; formulates the major objectives, specific plans, procedures and programs for the Body Shop; Evaluates the department’s results and performance against objectives; Maintains the highest quality standards of professionalism in servicing the customer and identifying their needs.

QUALIFICATIONS (minimum requirements)

Education and/or years’ experience required:

• Bachelor’s degree in Auto Body or related field
• Previous supervisory experience
• Minimum 5 years truck body experience or related field

Preferred/Required Skills and Abilities:

• CDL preferred
• Must display excellent leadership and communication skills
• Strong attention to detail
• Strong work ethic
• Strong knowledge of Microsoft Office products
• Must have a positive “can-do” attitude
• Accounting background preferred

Supervision of others/decision making aptitude (if applicable):

• Supervisory responsibilities are required with this position.

ESSENTIAL FUNCTIONS AND ACCOUNTABILITES

• Supervising all Body Shop personnel, as well as monitoring their performance in servicing customers and performing repairs.
• Assess present and future needs, trends, problems and profit opportunities of the Body Shop.
• Serve as a liaison between technicians and customers.
• Lead Technicians in any maintenance and repairs as needed.
• Inspect and, if necessary, road test vehicles upon completion of work to ensure quality of repairs performed.
• Within the Company’s overall plans and policies, establish short and long term operating and financial objectives for the Body Shop.
• Encouraging technicians to keep their skills up-to-date through periodic technical training on new systems and components offered by manufacturers.
• Ensure that approved policies and objectives are clearly understood and effectively applied within the department.
• Formulate annual and monthly profit/expense goals in accordance with company objectives.
• Review and appraise the results of activities within the department and take appropriate action as necessary.

• Travel with outside sales force and on own to customer locations on a regular basis promoting the Body Shop and overall dealership.
• Some overnight travel may be required as needed. (Lodging, meals and travel expenses are compensated per company guidelines.)

• Maintain appropriate communication within and between all departments.
• Possess the authority to hire and fire employees, or give suggestions and recommendations throughout the process of hiring, firing, advancement, promotion, or any other change of status of other employees.

• Customarily and regularly exercises discretion and independent judgment to meet the needs of the company, employees, and/or customers.

• Promote safe work habits and ensure that safety rules are followed.
• Develop and maintain policies and practices to ensure positive employee, customer, and interdepartmental relations.
• Coordinate the processing of warranty claims with Warranty Manager/Warranty Admin and administer warranty and policy adjustment in the most fair and honest manner for the customer, dealership and vendor.
• Adhere to work schedule and maintain regular attendance.

The above functions listed are intended to describe the major elements and requirements of the position and should not be taken as an exhaustive list of all essential responsibilities, duties, and skills required of the individuals assigned to this position. Performance of the essential functions may require specific physical demands as described in this job description.

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