Senior Technical Support Specialist Job at Forbes Technical Consulting, Miami, FL

SUlWWkU4bXhWWk51Z0lYR0pmRkllVEFn
  • Forbes Technical Consulting
  • Miami, FL

Job Description

Senior Technical Support Specialist

Location: Miami, FL (4 days onsite 1 day remote)

Job Type: Full-Time

Summary:

We are seeking a highly skilled Senior Technical Support Specialist responsible for delivering Level II hardware and software support while guiding and coordinating a team of Technical Support Specialists. The ideal candidate will have proven expertise in troubleshooting, end-user support, and escalation procedures in a fast-paced, enterprise-level environment.

Key Responsibilities:

  • Resolve hardware and software issues, including network connectivity problems.
  • Support device upgrades, hardware/software conversions, and new deployments.
  • Maintain accurate records using the IT Service Management System.
  • Prioritize and manage open service requests and incidents.
  • Provide escalation support and procedural guidance to team members.
  • Maintain and troubleshoot hardware (PCs, laptops, printers, monitors, scanners, and smartphones).
  • Perform imaging, configuration, and warranty support for hardware and peripherals.
  • Install and support business-related and third-party applications.
  • Manage telephony hardware at user desktops, including physical devices.
  • Ensure technical readiness for visiting staff and external guests.
  • Track asset inventory and coordinate hardware moves, exchanges, and replacements.
  • Perform preventive maintenance, diagnostics, and software updates.
  • Assist with hardware and software support related to firm-approved personal equipment used for business purposes.
  • Other duties as assigned.

Qualifications:

Required:

  • BA/BS degree or equivalent professional experience
  • Minimum of 3 years’ experience in corporate end-user support
  • Experience with Windows-based systems and Microsoft Office
  • Hands-on experience supporting mobile devices (iPhone, Android, MiFi)
  • Familiarity with Citrix and enterprise/legal-specific software
  • Demonstrated ability to deliver high-quality customer service in a performance-driven culture

Preferred:

  • Prior experience in a law firm environment
  • Microsoft Office certifications

Skills and Abilities:

  • Exceptional organizational and multitasking skills
  • Detail-oriented with strong analytical and problem-solving abilities
  • Professional judgment and discretion
  • Excellent interpersonal and communication skills
  • Ability to maintain confidentiality and work well under pressure

Job Tags

Full time, Remote job,

Similar Jobs

Aerotek

Skilled Cabinet Maker Job at Aerotek

 ...Job Description Job Description Job Title: Cabinet Maker, $22 to $30/hr, 1st Shift Job Description: Join our team as a Cabinet Maker where you'll assemble high-quality casework and custom millwork products. You'll have the opportunity to utilize a variety of hand... 

WorldWide Services LTD

Rig Manager (Offshore) Job at WorldWide Services LTD

Manage, supervise and co-ordinate all operations and activities on assigned rig to ensure safe, environmentally friendly and timely completion of assigned drilling, work-over, maintenance and repair programs. Includes preparing work schedules, directing the work of subcontractors...

Clean Harbors

Truck Mechanic $7,500 Sign on Bonus Job at Clean Harbors

 ...Clean Harbors Kingston, MA is looking for a Refurbishment Truck Mechanic to join their safety conscious team! TheRefurbishment Truck Mechanic...  .... Work in our state-of-the-art facility rebuilding Heavy-Duty Diesel Tank Trucks Why work for Clean Harbors?... 

Insidesource

Interior Design Associate Job at Insidesource

 ...inclusion throughout our business. Job Summary As a Design Associate, you will work with a team of Sales representatives and...  ...None Skills, Knowledge, Experience Required Design Degree, or equivalent work experience. AutoCAD 2018 required. Proficient... 

Upward On

Senior Leasing Agent Job at Upward On

 ...brokerage specializing in new development planning, sales, rentals, and marketing across Manhattan, Brooklyn, and Queens. The Senior Leasing Agent must greet, qualify, and show prospective tenants the property and maintain excellent customer relations. The Senior Leasing...