Job Description

Empower. Unite. Care.

MetroPlusHealth is committed to empowering New Yorkers by uniting communities through care. We believe that Health care is a right, not a privilege. If you have compassion and a collaborative spirit, work with us. You can come to work being proud of what you do every day.

About NYC Health + Hospitals

MetroPlusHealth provides the highest quality healthcare services to residents of Bronx, Brooklyn, Manhattan, Queens and Staten Island through a comprehensive list of products, including, but not limited to, New York State Medicaid Managed Care, Medicare, Child Health Plus, Exchange, Partnership in Care, MetroPlus Gold, Essential Plan, etc. As a wholly-owned subsidiary of NYC Health + Hospitals, the largest public health system in the United States, MetroPlusHealth network includes over 27,000 primary care providers, specialists and participating clinics. For more than 30 years, MetroPlus has been committed to building strong relationships with its members and providers.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Position Overview

The senior project manager is a senior-level role responsible for managing complex, high-visibility projects and programs that are critical to MetroPlusHealth’s strategic objectives. The senior project manager will be responsible for working with stakeholders at all levels to oversee the execution of project/program goals as well as measure and communicate overall success. Duties consist of organizing, implementing, and tracking complex, high visibility projects leveraging project management methodology and tools to clearly define project scope, outcomes and oversee the execution of work. 

Job Description

• Lead large-scale projects, ensuring scope, budget, and timelines are met.
• Develop project plans leveraging Project Management methodology including setting concrete measurable goals, defining project scope, timelines, and allocating and engaging appropriate stakeholders. 
• Collaborate with business units to understand requirements and develop project plans/charters.
• Proactively identify, manage, and mitigate project risks and issues.
• Ensure adherence to EPMO governance and compliance standards.
• Ensure that project deliverables meet quality standards
• Anticipate and communicate risks up front
• Serve as the central point person responsible for ensuring that projects are executed within agreed upon timeframe
• Organize, attend, and actively engage in any other relevant stakeholder gatherings
• Serve as the main point of contact for project stakeholders, independently working to provide updates on project status, manage expectations, and ensure satisfaction
• Independently gather and analyze data as needed to support project goals
• Documentation & Communication
• Prepare meeting summaries documenting and disseminating significant decisions or discussion points
• Create progress reports and PowerPoint presentations tailored to various audiences including high level summaries for executive and/or c-suite leadership
• Escalate issues and barriers for resolution in a timely fashion
• Ongoing administrative support and oversight
• Identify and communicate areas of opportunity for improvement in project management and/or project execution including but not limited to coordination of team function, resource allocation, management of stakeholder expectations, deliverables/timelines, infrastructure and support. 
• Provide regular updates to leadership through status reports and dashboards.
• Provide ideas in project management best practices and emerging trends.
• Mentor and guide junior project managers and team members.
• Manage expectations and address stakeholder concerns.

Minimum Qualifications

• Bachelor’s degree in business administration, Healthcare, or related field (master’s preferred).
• 8+ years of project/program management experience.
• Certifications (PMP, PMI-ACP, Scrum Master) 
• Proven track record of delivering large-scale projects or programs.
• Strong knowledge of waterfall and Agile project management practices.
• Experience in tools like MS Project, JIRA, or similar platforms.

Professional Competencies

• Integrity and Trust.
• Customer Focus.
• Functional/Technical Skills.
• Exceptional communication, negotiation, and problem-solving skills.
• Ability to work under strict deadlines
• Ability to collaborate with cross functional teams
• Excellent verbal, written and presentation skills
• Excellent leadership, analytical, and stakeholder management skills

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