Job Description

Job Description

About Us

GO2 Partners, Inc. is a fast-growing distributor and provider of managed services, technology solutions, and supply chain support with a strong footprint in the automotive sector. We are proud to support one of the largest automotive manufacturers and their Tier 1 OEM part suppliers through a proprietary B2B private e-marketplace. Our platform streamlines procurement, onboarding, and supplier engagement—helping drive operational excellence across the value chain

As an employee-owned business, GO2 Partners delivers results with the power of a national enterprise and the feel and attention of a small business. We go above and beyond for every customer, because our success is dependent on their success – that’s the power of partnership.

Why is GO2 Partners a great place to work?

• We want this to be the best place you’ve ever worked. We know that a happier and healthier team means a more productive and successful company.
• We are committed to fostering a diverse and inclusive workplace.  We are an ESOP. Our employee-owners are the most valuable asset we have. We are committed to creating an environment where all employee-owners are not only included, but celebrated for their positive impact on our organization.
• We are invested in your success. With our ESOP, or Employee Stock Ownership Plan, we provide every employee with an ownership interest in our company. We believe in cultivating team-oriented thinking and open communication, as well as individual growth and recognition, because we all have a direct impact on the success of our company.
• We are invested in the community. GO2 offers each employee eight hours of paid community service time per year. Our company will also match financial donations made to community nonprofit organizations by an employee.

We’re looking for a proactive, tech-savvy, and service-minded Inside Sales & Customer Success Coordinator to play a pivotal role in managing our new customer onboarding process, maintaining and leveraging CRM data (HubSpot), and serving as a key liaison for inbound customer inquiries.

This role sits at the intersection of technology, customer service, and sales support—ideal for someone who thrives in a dynamic environment, is passionate about systems and data, and enjoys helping clients succeed.

Salary range is $50,000 - $75,000. This is a hybrid or remote position. Our preference is that the ideal candidate resides in Ohio and is able to easily travel to our Dublin, Ohio office.

Primary Responsibilities

The Inside Sales & Customer Success Coordinator is a vital member of the team supporting GO2’s proprietary B2B e-marketplace for the automotive sector. This role is responsible for managing and executing the new customer onboarding process, providing responsive client support tailored to our platform, and assisting with inside sales activities that drive adoption and growth. The Coordinator also plays a critical role in maintaining clean, actionable CRM data in HubSpot and supporting day-to-day operations within the marketplace backend. With a blend of service mindset, tech fluency, and sales coordination, this position ensures a seamless and high-impact customer experience from initial engagement through ongoing support.

Qualification Requirements and Skills

• 3+ years of experience in a customer success, inside sales, or support role—B2B experience preferred.
• Comfort with CRM platforms (HubSpot experience a plus), Excel, and digital workflow tools.
• Tech-forward mindset with the ability to learn systems quickly and communicate with both business and technical audiences.
• Strong written and verbal communication skills, with an eye for detail.
• Highly organized, accountable, and customer-first in approach.
• Automotive industry or supply chain/logistics experience is a plus, but not required.

Essential Duties and Responsibilities

• Serve as the front line for inbound customer inquiries related to our B2B automotive e-marketplace.
• Coordinate and manage the onboarding of new customers and suppliers, ensuring a smooth and professional experience.
• Maintain and optimize CRM records (HubSpot) to ensure data integrity and accurate reporting.
• Support the sales team with lead follow-up, quoting, and product knowledge sharing.
• Troubleshoot order issues and ensure timely resolution across departments.
• Assist with reporting, customer usage tracking, and performance analytics to drive client engagement.
• Collaborate cross-functionally with sales, operations, and IT to ensure continuity in customer experience.

Education, Experience, and Licensing Requirements

• Bachelor’s degree or equivalent professional experience preferred.
• Minimum 3 years of relevant experience in customer support, inside sales, or a similar client-facing role.
• Experience with CRM systems (preferably HubSpot), B2B e-commerce platforms, Microsoft Office 365 Suite, and basic reporting tools.

Excellent benefit package includes health insurance, dental insurance, vision insurance, 401k, profit sharing, life insurance, disability insurance, long term care insurance, flexible spending, health savings account, holiday, vacation and sick time, mental health support and employee assistance program.

GO2 Partners is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity and expression, disability and protected veteran status, age, or any other characteristic protected by law.

We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities. If you require reasonable accommodation in responding to this job announcement, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact Go2HR@go2partners.com.

GO2 Partners participates in E-Verify.

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