Position: Customer Success Specialist (CSS), Must be proficient in Mandarin and English Speaking , Writing and Reading skills
📍 Location: Georgetown, Penang (Onsite)
🕒 Working Hours: Monday to Sunday, 12:00 am – 11:00 am
(5 days per week, 8 working hours + 1 hour break)
💻 Job Type: Full-time (Rotational Shift)
💰 Salary: RM 3,000++ (Extra Allowances will be provided)
Overview:
The CSS is the main point of contact for customers using our client's food ordering app.
They handle customer inquiries, concerns, and provide information through inbound and
outbound phone calls.
Qualifications:
● Education: Bachelor's Degree, Diploma, or equivalent in any field.
● Work Experience: At least 6 months in customer support; call center experience
is advantageous but not mandatory. Fresh graduates can apply.
● Language: B2 level proficiency in English.
● Interpersonal Skills: Customer service-oriented, active listening, and ability to
handle inquiries professionally.
Technical Skills:
● Typing speed of at least 40wpm with 90% accuracy.
● Computer literate with proficiency in Microsoft Windows and Office.
Responsibilities:
● Assist customers in placing online orders.
● Provide support through phone calls.
● Process payments securely.
● Proactively support customers and maintain brand reputation.
● Identify and escalate priority issues.
● Collaborate with the team to improve customer support.
● Maintain and improve service quality
...inquiriesManaging online customer orders and associated data via EDI portalsGenerating internal reports to sales... ...:High degree of proficiency and proven past experience in the areas of data entry using software, online portals, spreadsheets, etc.Previous...
...Position Summary...****What you'll do...****Director, Global Communications - Health & Wellness**Location: Bentonville, ARThe Director,... ..., including websites, blogs, social media, newsletters, and internal communications. Ensure the content is accurate, engaging, and...
...results. We celebrate that Every one of us is different. Every one of us is Chiesi. Who we are looking for Purpose The Medical Science Liaison (MSL) has the primary responsibility of building key opinion leader (KOL) partnerships by engaging in the exchange of...
...Role: Associate Creative Director (Beauty/Skincare) Location: Remote or Hybrid in San Francisco Rate: $70/hr DOE The Planet Group is looking for an Associate Creative Director to work with our beauty/retail client! This is a 6-month contract opportunity, either...
Join to apply for the Sr. Healthcare Recruiter role at TCWGlobal3 days ago Be among the first 25 applicantsJoin to apply for the Sr. Healthcare Recruiter role at TCWGlobalThis range is provided by TCWGlobal. Your actual pay will be based on your skills and experience...