EHR Helpdesk Analyst 3rd Shift-12 month REMOTE contract- Also 12 month contract 2nd Shift Job at Professional Search of the Carolinas, Raleigh, NC

SllaZkc4MjFWNWRtaG9QTEpQSktlVFFtZkE9PQ==
  • Professional Search of the Carolinas
  • Raleigh, NC

Job Description

MUST BE AN US CITIZEN living in the Eastern Time Zone

The EHR Helpdesk Analyst provides advanced technical support for the Epic electronic health record (EHR) system and related clinical applications across 13 state-operated behavioral healthcare facilities. This role provides technical support to clinical and administrative staff, ensuring timely and accurate resolution of IT issues while promoting system reliability and end-user satisfaction.
Working as part of the centralized IT Helpdesk, the Analyst ensures prompt and effective resolution of Epic and non-Epic related issues and contributes to the stability and usability of the system in support of high-quality patient care

Key Responsibilities

Provide support for Epic applications, workflows, access, printing, and integration issues.
Serve as the initial point of contact for IT support issues related to Epic EHR and other healthcare IT systems.
Troubleshoot complex application, account, and workflow issues related to Epic and other clinical systems.
Provide basic remote desktop support for computers, printers, mobile devices, and peripherals across all facilities.
Assist users with account provisioning, password resets, Epic access requests, and basic application troubleshooting.
Monitor ServiceNow queues and manage incident resolution in accordance with service level agreements (SLAs).
Assist with Epic user account provisioning, role changes, template assignments, and security access requests.
Participate in go-live support and system upgrade events, including Technical Dress Rehearsals (TDRs).
Collaborate with clinical informatics, application analysts, and technical teams to ensure coordinated support.
Maintain documentation, knowledge base articles, and standard operating procedures.
Deliver informal user training and guidance on proper Epic use and common troubleshooting techniques.
Support change management and scheduled downtime communications as needed.
Ensure adherence to HIPAA, security, and IT governance policies in all technical activities.
Escalate critical issues and downtime events according to established protocols.
Employment Type: Contractor
Salary: $ 40.00 Per Hour

Job Tags

Hourly pay, Contract work, For contractors, Night shift, Afternoon shift,

Similar Jobs

Insight Global

SECRET Systems Engineer Job at Insight Global

 ...documentation, security, and storage allocation. Candidates must have high-level system integration experience and a minimum Secret clearance. Ideal applicants are self-starters who thrive in collaborative yet autonomous environments and enjoy working across multiple... 

Consolidated Utility District Of Rutherford County

Project Engineer Job at Consolidated Utility District Of Rutherford County

 ...reviewing design drawings from the Districts engineering consultant(s), reviewing shop drawings,...  ...: Bachelors degree in civil or mechanical engineering, or construction management...  ...Valid Engineering-In- Training/Engineering Intern license in the State of Tennessee.... 

Aligned Dental Partners, LLC

CDA Dental Assistant PT or FT Job at Aligned Dental Partners, LLC

 ...dental equipment, and treatment roomsContributes to team effort with an engaging and positive dispositionWho you are:You are a CDA looking to be part of a great team environment with the following qualifications:Active CPR CertificationAvailable to work practice... 

BJC

Orthopedic Surgeon Specializing in Total Joints -Join a Leading Team at Christian Hospital Today! Job at BJC

 ...Description Additional Information About the Role BJC Medical Group is seeking a Board-Certified or Board-Eligible Orthopedic Surgeon to join their established team at Christian Hospital in St. Louis, Missouri. Position Highlights: Comprehensive... 

Stripe

Head of Americas Field Marketing (San Francisco) Job at Stripe

 ...internet, and we have a staggering amount of work ahead. That means you have an...  ...developing and executing both large-scale and targeted multi-channel marketing programs across the...  ...expectation is you would regularly work from home rather than a Stripe office. Stripe does...