Job Description
Job Title: Customer Support Representative
Role Overview
We're seeking a motivated and resourceful Customer Support Representative to join our dynamic team! If you enjoy problem-solving, thrive in a fast-paced environment, and are passionate about helping customers succeed, this is the perfect opportunity for you. As a key player in our customer support team, you won't just be answering tickets—you'll be helping customers get the most out of our software.
What You'll Be Doing
Multichannel Support: Engage with customers through various channels, including email, phone, chat, and social media. Each interaction is an opportunity to assist, and you'll ensure each one is handled with care, professionalism, and efficiency.
Problem Solving: Troubleshoot and resolve customer issues using tools like Zendesk, Jira, and Slack. You'll know when to escalate more complex issues and take full ownership of resolutions, ensuring customers have a seamless experience.
Customer Advocacy: Listen to customers' feedback and use it to drive improvements. You'll act as the voice of the customer to help enhance the products and services we offer.
Collaboration: Work closely with teams across the organization, including product, marketing, and sales, to communicate customer challenges and drive positive change.
Knowledge Mastery: Stay up to date with new features and updates so you can effectively guide customers. Your curiosity and initiative will be key to your success.
AI Utilization: Leverage AI tools to optimize workflows and assist customers in an efficient and innovative way. Familiarity with AI tools is a plus!
Who You Are
We're looking for someone who is ready to make an immediate impact with the following qualities:
Service-Driven: You get satisfaction from helping others and go above and beyond to exceed expectations.
Proactive Problem Solver: You're resourceful and thrive on solving challenges. You tackle problems head-on and find creative solutions.
Strong Communicator: You communicate clearly and empathetically in all interactions, whether on the phone, in a chat, or through email.
Tech-Savvy: Experience with tools like Zendesk, Jira, and Slack is a bonus. You're comfortable learning new software and enjoy exploring new technologies.
Adaptable: You excel in a fast-moving environment, balancing multiple priorities with ease.
AI-Friendly: Experience with AI tools is a bonus, but we're excited to work with someone eager to embrace innovative technology.
Base Salary
$50,000 - $70,000 (based on experience)
Benefits and Perks
Flexible Time Off + 12 Paid Holidays
Medical, Dental, and Vision Insurance
401(k) with Employer Match
Weekly Lunches + Fully Stocked Kitchen
Dog-Friendly Office
Casual Office Environment
Regular Company Events and Happy Hours
Ready to Apply?
If you're ready to bring your skills, enthusiasm, and passion for customer success to a fast-paced, growing team, we'd love to hear from you! Apply today and let us know how you'll make a difference.
Equal Opportunity Statement
We are committed to providing equal opportunities for all applicants, regardless of race, color, age, ancestry, religion, gender, gender identity, genetic information, parental status, sexual orientation, marital status, citizenship, national origin, disability, or veteran status.
Employment Type: Full-Time
Salary: $ 50,000.00 70,000.00 Per Year
Job Tags
Holiday work, Full time, Casual work, Immediate start, Remote job, Flexible hours,