Customer Success Manager, Europe, MORGAN HEALEY Job at Guardian Jobs, China

SjROYUhjQzNYWkpzaFlMTEpQZEllamdsZUE9PQ==
  • Guardian Jobs
  • China

Job Description

MORGAN HEALEYMorgan Healey ExclusiveLocation: London / Hybrid / Remote UKSalary: £55,000 – £58,000 Basic + Excellent BenefitsOur client, a global STM Publisher, requires a new Customer Success Manager, covering the Academic and Corporate markets across Europe.We are searching for a confident and dynamic Customer Success professional with a passion for delivering exceptional service. You will work closely with some of the client’s most valued customers, ensuring they have an outstanding experience throughout their journey with the client.This role calls for a natural communicator and relationship builder, someone who understands the research landscape and thrives on creating strong, strategic partnerships. You’ll also have the exciting opportunity to travel across Europe, meeting and presenting to world-leading research institutions.Key Responsibilities:Building Strong Relationships: Develop deep connections with key accounts, expanding relationships beyond initial purchasers to wider stakeholder groups.Leading Customer Evaluations: Design and deliver impactful evaluations, setting clear success metrics and outcomes for major customers.Driving Value: Use insights and data to uncover unmet needs, introduce new products, and conduct annual account reviews to ensure maximum value.Showcasing Impact: Collaborate with customers to create compelling case studies, testimonials, and materials that highlight the value of products and services.Onboarding & Engagement: Ensure smooth onboarding for new customers and lead initiatives to drive product adoption and engagement.Delivering Events & Training: Organise and run customer training sessions, workshops, and represent the company at key industry events and conferences.Collaborating Cross-Functionally: Partner with teams across Product, Sales, Support, and Marketing to deliver an outstanding customer experience.Apply online or send your CVOr call: +44 (0)1827 373750 experts in STM Publishing & Digital Content Recruitment

Job Tags

Remote work,

Similar Jobs

Community Health Center of Buffalo

Health Educator Job at Community Health Center of Buffalo

 ...Job Summary: The Health Educator will coordinate project activities, provide patient education, conduct chart reviews, and follow-up at the Community Health Center of Buffalo, Inc. (CHCB). In this role, you will develop and implement culturally tailored educational... 

Prevea Health

EMT Job at Prevea Health

 ...This position may be eligible for a sign on bonus. Please apply to learn more. This position will work 36 hrs per week CMA / EMT / LPN Come work where we specialize in you! We have nearly 2,000 reasons for you to consider a career with Prevea Healththey're... 

Envoy

Data Analyst Intern Job at Envoy

 ...visitors, improve the onsite experience, book desks and meeting rooms, manage deliveries, and access accurate and unified workplace data in 16,000 locations around the globe by designing products that solve common workplace problems. Envoy provides a simple way to manage... 

TMS

Compliance Officer Job at TMS

 ...Job Title: Compliance Officer Duration: Assignment is for approximately 4 months Location: Tallahassee, FL WORK ENVIRONMENT: Professional office, business casual CANDIDATE RESPONSIBILITIES: ** Contact constituents/complainants to... 

Daltile

Architectural Sales Representative - (FT) Job at Daltile

 ...Designers, and National Accounts for the purpose of obtaining proprietary specifications for Dal-Tile. Major Function and Scope: Travels...  ...slabyards and design studios that service a robust network of trade customers. Dal-Tile products are also sold through independent...