Job Description

Job Description

Job Title: Customer Success Manager

Location: Westlake Village, Los Angeles (Hybrid – 3 days/week in office)

Experience: 3–5 years

Employment Type: Full-time

Schedule Availability: 6am - 2pm EST; must be available to work East Coast Time Zone.

About the Role:

We are looking for a Customer Success Manager (CSM) to join our growing team and play a pivotal role in helping our customers succeed with our SaaS data analytics platform . As the primary point of contact for new and existing clients, you will be responsible for onboarding, driving adoption, and ensuring long-term customer satisfaction .

You will work cross-functionally across product, engineering, data, and support teams — acting as both a trusted advisor to our clients and an internal advocate for their needs. This is a hybrid position based in Westlake Village (Los Angeles) , requiring 3 days/week in-office presence .

Key Responsibilities:

• Own the end-to-end customer onboarding process , ensuring a smooth transition from sales to go-live.
• Build and maintain strong, long-lasting client relationships through regular engagement and proactive support.
• Act as a bridge between customers and internal teams (product, engineering, support, etc.) to align customer goals with product capabilities.
• Lead regular check-ins, business reviews, and performance updates to monitor health and success metrics.
• Help clients navigate the platform effectively and identify new use cases to drive value and retention.
• Collaborate with project stakeholders and manage deliverables and timelines, functioning as a lightweight project manager when needed.
• Anticipate client needs and escalate risks or concerns early, ensuring timely resolution and communication.
• Collect and share customer feedback to inform product development and innovation.

Requirements:

• 3 to 5 years of experience in Customer Success , Account Management , or Project Management in a SaaS company .
• Experience working in data analytics , BI , or data platform environments is a strong plus.
• Excellent communication, relationship-building, and stakeholder management skills.
• Comfortable managing ambiguous or evolving environments with a proactive and problem-solving mindset.
• Ability to coordinate with technical and non-technical teams and translate customer needs into action.
• Strong organizational skills with a bias toward action and follow-through.

Preferred Skills:

• Familiarity with data platforms, SQL, or BI tools (e.g., Tableau, Looker, Power BI).
• Prior experience with tools like HubSpot, JIRA, or customer success platforms (e.g., Gainsight, Totango).
• Experience supporting enterprise clients or working in fast-growing startup environments.

Work Model:

• Hybrid role – 3 days a week on-site in Westlake Village (LA) , remainder remote.
• Flexible working environment and team-oriented culture.

What We Offer:

• The chance to work with cutting-edge data technology in a rapidly growing company.
• A collaborative and dynamic team environment.
• Competitive salary and benefits.
• Professional growth opportunities in a customer-centric culture.

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