Job Description

Are you a strategic leader with a passion for customer success and team development? Our client is seeking a  Customer Service Director  to lead a high-performing team across Parts, Service, and Warranty operations. This key leadership role ensures seamless customer experiences, drives continuous improvement, and works cross-functionally with Engineering, Operations, Sales, and more.  Our client can provide relocation assistance!

What You’ll Do:

• Lead and inspire a customer service team supporting parts, service, and warranty operations.
• Resolve escalated issues and ensure every customer interaction is handled with care and urgency.
• Oversee warranty processes, pricing strategies, and service performance metrics.
• Analyze trends to recommend impactful improvements and cost-saving initiatives.
• Partner across departments to enhance processes and service outcomes.
• Develop and mentor staff while maintaining top-tier service standards.

What We’re Looking For:

• Bachelor's degree or equivalent experience.
• 5+ years in customer service, technical/manufacturing sales, or related fields.
• Strong background in parts and warranty, especially in the heavy equipment industry.
• Proven leadership with a passion for coaching and performance management.
• Experience with continuous improvement (Lean, 5S, Kaizen) and pricing strategy.
• Tech-savvy and metrics-driven with excellent communication skills.

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