Job Description

We are seeking an experienced   Audio Visual Field Engineer   to join one of the   top commercial AV integrators in the DFW area . This role involves maintaining and repairing AV systems, consulting with clients to assess system performance, performing diagnostic tests, and troubleshooting issues to restore full functionality. The   Project Specialist/Field Engineer   will be responsible for handling service calls, ensuring systems operate as designed, following industry standards and company procedures, and conducting final inspections to verify quality and compliance. This position requires strong technical expertise, problem-solving skills, and the ability to communicate effectively with clients.

Responsibilities:

• Troubleshoot and/or installation/remove all AV equipment to include: audio and video conferencing equipment, distributed audio, digital signage, sound reinforcement, control systems and all presentation systems.
  
• Troubleshoot and/or installation/remove cabling to include pulling, terminating and testing cat5e/6, video, and RGB, HDMI, DVI and audio cables
  
• Service client systems in the most efficient and effective manner to assure minimum down time and maximum performance
  
• Interface with external/internal clients, face to face, verbally and electronically
  
• Troubleshoot/interface with manufacturers/vendors via phone and web support
  
• Sign out and secure inventory and non-inventory consumables
  
• Transport securely all client equipment to from client location/shop
  
• Restock and maintain inventory of van/vehicle equipment/consumables daily
  
• Identify and solve issues that will impact the service call
  
• Provide effective communication by supplying daily updates to service coordinators
  
• Ensure that Service deliverables and milestones are met including: Follow up on remaining items not completed on previous service call
  
• Ensure/follow up on product that was shipped/returned to manufacturer for repair
  
• Complete punch list items
  
• Complete reporting to ensure service calls are processed/closed in a timely fashion
  
• Perform proper system level diagnostics, troubleshoot and service issue by phone and document/communicate accordingly
  
• Responsible for returning product to RETURNS that is DOA or requires a credit/re-bill
  
• Communicate with management on personnel performance issues
  
• Escalate service issues to management in timely fashion when critical success factors cannot be met
  
• Follow all safety guidelines of the Company and client requirements
  

Other related duties as assigned:

• Will work on projects when not on service calls
  
• Travel to client sites and other company offices as required
  
• The worker is subject to inside/outside environmental conditions
  

Requirements

REQUIRED QUALIFICATIONS:

• Expert knowledge of industry and standards in AV systems design and integration
  
• Current Avixa CTS or able to obtain within 6 months of hire date
  
• Must have excellent communication skills and possess excellent problem solving and troubleshooting skills with the ability to perform advanced troubleshooting on any device
  
• Advanced knowledge of audio principles and must have the ability to fine tune/modify audio programs for DSP and VTC systems
  
• Expert knowledge of loading and troubleshooting AMX, Crestron, and Extron systems
  
• Must be well versed in interacting with networks (wired or wireless) and must be able to support networked solutions for video conferencing, VOIP audio conferencing and control systems networking
  
• Ability to travel 20%
  

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