Job Description
Do you have previous experience as an in-home appliance installer?
Enjoy being part of a team and helping people?
Do you have a driver's license in good standing and a desire to perform at your best at all times?
Then we have the job for you!
Standard TV and Appliance, the largest locally owned appliance retailer, is actively searching for an INSTALLER I to complete in-home appliance installations for Standard TV and Appliance customers!
Candidate must be organized, motivated and offer great customer service!
We offer COMMISSION-BASED SALARY. Must be comfortable working a varied schedule (days, evenings, Saturdays).
BENEFITS INCLUDE:
· Employee Discount Program on Purchases
· Health and Dental Insurance
· Paid Time Off
· Stable company atmosphere (over 70 years in business!)
· PLUS FUTURE OPPORTUNITIES FOR ADVANCEMENT
ESSENTIAL JOB FUNCTIONS:
· Review installation service calls and schedule time windows while meeting customer and business requests. Productivity is measured by reschedules, customer complaints and dispatch/management involvement.
· Responsible for calling customers to provide an installation time window and verify the following: specific appliance installation, address where installation is to occur, method of payment on customer calls.
· Maintain installation vehicle inventory and follow installer check-in process to account for all issued parts each morning.
· Provide customer with detailed installation estimates on sales order for salesperson collection.
· Use friendly and professional communication skills when working with all internal service employees and customers. Resolve all customer concerns before leaving the home.
· Maintain install vehicle condition for cleanliness, orderliness and follow all maintenance schedules. Complete service van inspection sheets weekly.
· Accountable for the condition, maintenance and loss or damage of all company issued tools, equipment and vehicles issued.
· Must provide own hand tools for installation of appliances. Specialty tools and equipment will be issued by JBC Limited LLC.
· Expected to perform at a meets expectation level in the following categories on a monthly basis: completed installation calls, productivity, total labor collected, extended service policy sales, add-on parts sales, customer satisfaction refunds, hours worked and property damage.
· Expected to accurately record model/serial numbers on every install order and document correct part numbers for orders; follow all requests and requirements for placing technical assistance calls to manufacture tech lines.
· Responsible for properly installing product(s) to all assigned customers unless approved by the Install Supervisor manager on a daily basis.
· Miscellaneous duties as assigned by the manager.
MINIMUM QUALIFICATIONS:
· Prior experience installing appliances or previous training at Standard TV and Appliance.
· Customer oriented, committing to their total satisfaction.
· Ability to interact positively with co-workers; assist other departments as needed. Ability to problem solve and resolve issues while working under pressure, following through on pending tasks as needed.
· Ability to work independently, follow company policies and procedures without direct supervision.
· Must possess a valid driver's license and be insurable by Standard.
· Willing to positively accept change and quickly respond to new business and job directions, including jobs added to the tech's workload the same day.
· Must be detail-oriented.
· Excellent telephone etiquette.
· Fluency in English (written & verbal).
· Basic computer skills and experience.
· Ability to work a flexible schedule, including Saturdays and overtime as needed.
PREFERRED QUALIFICATIONS:
· Sales experience.
· Fluent in English and Spanish.
For over 70 years Standard TV and Appliance has offered top quality products backed by excellent customer service and satisfaction.
Come be part of a great team and take the next step in your career. Apply today!
CLICK HERE TO APPLY:
OR APPLY IN PERSON: 5240 SE 82nd Ave, Portland, OR 97266
Standard TV & Appliance.
Best Service. Best Selection. Best People.
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